Error 503 on preview URLs

When you visit the preview URL of an environment, the server may return a 503 error like this:

Why this error?

It is likely that the link you are accessing is no longer valid and the environment has been paused or stopped.

How to resolve the issue?

1. Check the environment status

   • Go back to the Protocode interface.
   • Go to the task where the environment was opened.
   • Check if the environment is still active.
   • If necessary, restart it.

2. Obtain a valid link

   • Once the environment has been restarted, click the "Preview" menu to get a new valid link.

Need Help?

If the issue persists, contact support.