Error "name not resolved"

When you visit the preview URL of an environment, your browser may display an ERR_NAME_NOT_RESOLVED error like this:

Why this error?

This error means that the domain name does not exist or could not be found.

How to resolve the issue?

1. Check your internet connection

   • Ensure your connection is working properly.
   • (But if you're reading this, there's a good chance it's operational 😉).

2. Check the environment status

   • The environment may have been paused or stopped.
   • Go to Protocode in the task where the environment was opened.
   • Restart the environment if necessary.

3. Generate a valid link

   • Once the environment has been restarted, click the "Preview" menu to get an up-to-date link.

Still stuck?

If the issue persists, contact support.